Canberra Firewood – Privacy policy
1. Introduction
Canberra Firewood (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect the personal information you provide when ordering firewood or using our website https://canberrafirewood.com.au (the “Site”).
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you place an order, create an account, or contact us, we may collect the following types of personal information:
Identity Details – your name, business name (if applicable).
Contact Details – delivery address, billing address, email address, phone number.
Order & Payment Details – product selections, delivery instructions, payment method (note: we never store full credit card numbers; payments are processed securely via our payment gateway).
Website Usage Data – IP address, browser type, device information, cookies and analytics data.
How We Collect Information
We collect personal information directly from you when:
You order firewood online or by phone.
You create an account or sign up to our mailing list.
You contact us by email, phone, or through website forms.
We may also collect information automatically via cookies, analytics tools (such as Google Analytics), and similar technologies.
4. Purpose of Collection
We collect and use your personal information to:
Process and deliver your firewood orders.
Communicate order updates, delivery times, and customer support.
Improve our products, services, and website functionality.
Comply with legal obligations, taxation and accounting requirements.
Send marketing communications where you have opted in (you may opt out at any time).
5. Disclosure of Personal Information
We may share your personal information with:
Delivery Partners & Contractors – to fulfil your order.
Payment Processors – for secure payment handling.
IT & Hosting Providers – to operate our website and data storage.
Regulators or Authorities – where required by law or to protect our legal rights.
We will not sell, rent or trade your personal information to third parties.
6. Cross-Border Disclosure
Some of our service providers (e.g. website hosting, email services, payment gateways) may be located outside Australia.
Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.
7. Data Security
We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.
However, no data transmission over the internet can be guaranteed to be completely secure.
8. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond within a reasonable time and may require verification of your identity.
9. Cookies and Tracking
Our Site uses cookies and similar technologies to:
Keep your shopping cart active.
Analyse site traffic and improve performance.
You can manage cookie settings in your browser, but disabling cookies may affect website functionality.
10. Marketing Communications
If you subscribe to our mailing list or provide your details during checkout, we may send you promotional offers or updates.
You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices.
The updated version will be posted on our website with the effective date.
12. Contact Us
If you have any questions or wish to access, update or correct your personal information, please contact:
Canberra Firewood
Email: support@canberrafirewood.com.au
Phone: 0262994014
Postal Address: 162 Jinjera Rd Michelago NSW 2620